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Astera Cancer Care (formerly RCCA)

- Retainer - AM: Megan/Andrew
Patt Jordan, Healthcare SuccessElisa Negrete, Healthcare SuccessCharlie DeNatale, Healthcare SuccessStewart Gandolf, CEO at Healthcare SuccessCeleste Ethington, Healthcare SuccessGarrick Gaffney, Healthcare SuccessSean Mee, Healthcare SuccessNaghmeh Jafarzadeh, Healthcare SuccessMelanie Saxe, Healthcare SuccessRyan Boghosian, Healthcare SuccessNetania Le, Marketing Communications Specialist at Healthcare SuccessBrett Maurer, Senior Art Director at Healthcare SuccessBrian Garcia, Healthcare SuccessSarah Johnson, Social Media Specialist at Healthcare SuccessCatherine Conrad-Saydah, Director of Client Services at Healthcare Success +1 others
From the list: Reputation Management

✔ Look in to the following issues

Jennifer F. added this on
Completed by Steven J.
Assigned to
Steven Jacobs, 🚀 at Healthcare Success Steven J.
Due on
Notes
Niki Kaylor, Director of Client Services at Healthcare Success Niki Michelle Day, 💁🏼 at Healthcare Success Michelle

Hi Steven Jacobs, 🚀 at Healthcare Success Steven  
Can you please look in to the following issues?

1. Follow up with Dorothy on this: I went onto the Rep. Mgmt. website to read the reviews that were sent in (as I had in the past); seems when I clicked on "show" on bottom right, I get a message that says "processing"; but the reviews do not populate.  Not sure if this could be my computer (tried a few things) or maybe I need to be added in the system for each site so that I have access to review (?).  

2. I see for Hamilton office in the Total Online REview column it says there were 17 reviews; could you please check on this, as since the Hamilton office is new, we have not received any email addresses from that site yet, so there should not be any emails sent to pts. from that site.  

3. There are several reviews that were not for the EB office, that have been posted to the EB office - a few of these are ok in that they do not mention specific MDs. However, there are two that mention specific MDs that need to be addressed. 

Please move over to the SV office two reviews - one that mentions Dr. Toomey (dated 2/7) and the other mentions Dr. Steven (dated 2/5); If they can't be removed please let me know and just remove them.

Comments & Events

Jennifer Foor, Account Supervisor at Healthcare Success Jennifer Foor, Account Supervisor
Hi Steven.
I wanted to follow up on this. Also, am I able to log in to their account?
Notified 3 people
Steven Jacobs, 🚀 at Healthcare Success Steven Jacobs, 🚀
Hi Jennifer,

In the process of replying now. Also I have sent you a welcome email for the reputation management platform. Please be on the lookout for that so you can create your account. 
Notified 3 people
Jennifer Foor, Account Supervisor at Healthcare Success Jennifer Foor, Account Supervisor
Got it - thank you!! I have a meeting with the client tomorrow morning, and would love to give an update.
Notified 3 people
Jennifer Foor, Account Supervisor at Healthcare Success Jennifer Foor, Account Supervisor
Hi Steven
This is probably a dumb question, but where do the reviews for each office live on the site? I am not seeing Locations on their site-
http://centraljerseyrcca.com/

Thanks in advance for your help!
Notified 3 people
Steven Jacobs, 🚀 at Healthcare Success Steven Jacobs, 🚀
1. Follow up with Dorothy on this: I went onto the Rep. Mgmt. website to read the reviews that were sent in (as I had in the past); seems when I clicked on "show" on bottom right, I get a message that says "processing"; but the reviews do not populate.  Not sure if this could be my computer (tried a few things) or maybe I need to be added in the system for each site so that I have access to review (?). 

It's working for me. I just checked. Not sure why it's doing that. Maybe ask which Browser it is?

2. I see for Hamilton office in the Total Online REview column it says there were 17 reviews; could you please check on this, as since the Hamilton office is new, we have not received any email addresses from that site yet, so there should not be any emails sent to pts. from that site. 

Those reviews are being pulled from their main Facebook page and aren't specific to just Hamilton.
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3. There are several reviews that were not for the EB office, that have been posted to the EB office - a few of these are ok in that they do not mention specific MDs. However, there are two that mention specific MDs that need to be addressed.

Removed

Please move over to the SV office two reviews - one that mentions Dr. Toomey (dated 2/7) and the other mentions Dr. Steven (dated 2/5); If they can't be removed please let me know and just remove them.
Notified 3 people
Steven Jacobs, 🚀 at Healthcare Success
Steven Jacobs completed this to-do.