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Block Center for Integrative Cancer Treatment (TBC)

Account person: Niki
Kathy Gaughran, Healthcare SuccessElisa Negrete, Healthcare SuccessStewart Gandolf, CEO at Healthcare SuccessCeleste Ethington, Healthcare Success
From the list: Account Management

✔ 5/2/16 Form Fills

Rachel S. added this on
Completed by Rachel S.
Assigned to
Rachel Schmidt Rachel S.

Comments & Events

Rachel Schmidt Rachel Schmidt
Going with Sherry for now:

Rachel--

You'll note that really only one person is responding to email inquiries:

Sherry Appleman -- Responds to email inquiries, primarily from the website "contact us:" Also is back-up for phone inquiries if Lara is out or needs assistance for part-time hours.
    Sherry's work#: (847) 223-4926

Lara Matisek -- Patient Advocate in-office, answering all phone calls, providing superb information to prospective patients, but not responding to initial email inquiries. She does exchange emails and sends information electronically usually after she has had a phone conversation with a prospective (or existing) patient:
     Lara's Direct line: (847) 807-3216 
     Main Number: (847) 492-3040
     Wesite contact us #: (877) 41-BLOCK or (877) 412-5625 

If Lara is not able to answer phone, incoming calls go directly to Stericycle but that team does not receive or answer emails at all. They might forward a phone message requesting electronic information so would forward that message to Sherry (and it would be cc'd to Lara and I receive a copy of all phone messages.)

Hoping this is helpful.

--Penny
Notified 1 person
Niki Kaylor, Director of Client Services at Healthcare Success
Niki Kaylor completed this to-do.