Huron Regional Medical Center (HRMC)

- Digital - AM: Aurora

HOT! Brochure feedback (from docs)

Assigned to
Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg A.
Due on
Notes
Greg, 

Think you can get to this, too? They will most likely have feedback below that you don't agree with, which I will reiterate why and yadda yadda.

Thank you!

All pages –
All the subheads that are in purple only should be consistent with uppercase and lowercase letters for each word. Some are in sentence case and others capitalize each word
 
Page 1 – doesn’t like the “mussy” haired woman – is there possibly another photo??
 
Page 2 – ok
 
Page 3 –
  • 1st para, 2nd sent – add “clinical” in front of staff (all the clinical staff are female but the entire staff is not so should clarify what staff)
  • 3rd subhead – change “Huron, SD” to “Huron and the surrounding area”
 
Page 4 –
  • Main header – change “safe” to “caring”
  • Main header – change “in Huron, SD” to “in Huron and the surrounding area”
  • 1st para, 2nd sent – worried this sentence might cause friction with other docs and do not need to discount other Huron providers. The WWC docs’ goal is to stop the referrals out of town for gyn. Can it be reworded to reflect this?
  • 1st para, 3rd sent – change “the most innovative healthcare solutions” to “state-of-the-art and individualized healthcare solutions”
  • 2nd para, 1st sent – “reach far beyond reproductive health.” to “continue beyond the reproductive years.”
  • 2nd para, 2nd sent – add “clinical” in front of staff
  • 2nd para, 3rd sent – remove the word “truly”
  • 2nd para, 3rd sent – change “all” to “your”
  • 2nd para, 4th sent – would like the word “achieve” changed to something else
  • 2nd bullet – add “& delivery” to the end
  • 5th bullet – change “pelvic & postpartum pain” to “pregnancy discomforts & pelvic pain”
  • 6th bullet – change “urinary incontinence” to “bladder leakage”
  • Would like to ensure this brochure bulleted list encompasses the bulleted list of services included in a recent ad. Please refer to the list from the ad at the bottom of this email. Do you the brochure list covers everything?
 
Page 5 –
  • 1st para, 4th sent - add “clinical” in front of staff
  • Footnote – remove the word “their”
 
Page 6 –
  • Subhead – change “long” to “full”
  • Subhead – do not capitalize “well-woman”
  • 1st para, 1st sent – change “a healthy life.” to “your healthiest life.”
  • Well-woman care list, 2nd bullet - do not capitalize “well-woman”
  • Well-woman care list, 4th bullet – remove “prenatal visits” bullet
  • Gyn care list, 3rd bullet – add “, abnormal pap treatment”
  • Gyn care list, 5th bullet – change “urinary incontinence” to “bladder leakage”
  • Gyn care list, 6th bullet – remove the first “&” and insert a comma instead “Hysteroscopy, D&C”
  • Gyn care list – add “Endometriosis treatment” either before or after “Endometrial ablation & surgery”
 
Page 7 –
  • 1st bullet - add “clinical” in front of staff
 
Page 8 –
  • Make this bulleted list the same as page 4
 
Bulleted lists from a previous ad:
 
Women’s Health
~ Wellness, Prevention & Cancer Screening
~ Bladder Leakage Management and Treatment
~ Menopause Management
~ Abnormal Pap Smear Management/Procedures
~ Pre-conception Counseling and Family Planning
~ Normal and High-Risk Pregnancy Care
~Fertility Optimization
~ Infertility
 
Gynecologic Procedures and Surgery
~ Vaginal. Laparoscopic and Abdominal Hysterectomy
~ Minimally Invasive Procedures and Surgeries
~ Procedures for Pelvic Pain, Endometriosis, Fibroids, Heavy or Painful Periods and Abnormal Bleeding
~ Endometrial Ablation (NOVASUREÒ)
~ Bladder Slings
~ Nexplanon Implant and IUD Placement



Niki Kaylor, Director of Client Services at Healthcare Success Niki  

Comments & Events

Michelle Day, 💁🏼 at Healthcare Success
Oy. They just added this feedback as well:

  • Main header – change “safe” to “caring”
  • Main header – change “in Huron, SD” to “in Huron and the surrounding area”
  • 1st para, 2nd sent – worried this sentence might cause friction with other docs and do not need to discount other Huron providers. The WWC docs’ goal is to stop the referrals out of town for gyn. Can it be reworded to reflect this?
  • 1st para, 3rd sent – change “the most innovative healthcare solutions” to “state-of-the-art and individualized healthcare solutions”
  • 2nd para, 1st sent – “reach far beyond reproductive health.” to “continue beyond the reproductive years.”
  • 2nd para, 2nd sent – add “clinical” in front of staff
  • 2nd para, 3rd sent – remove the word “truly”
  • 2nd para, 3rd sent – change “all” to “your”
  • 2nd para, 4th sent – would like the word “achieve” changed to something else
  • 2nd bullet – add “& delivery” to the end
  • 5th bullet – change “pelvic & postpartum pain” to “pregnancy discomforts , pelvic & menstrual pain”
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Michelle Day, 💁🏼 at Healthcare Success Michelle : FYI, that second list you posted is 100% already covered in the first list. Looks like it was just most of the Page 4 bullets from the first set of changes you posted.  Onward!  —G
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Michelle Day, 💁🏼 at Healthcare Success Michelle :

Immediately below are all the changes you provided in the Notes, but with my feedback/details. Please read carefully. I've added the marked PDF, but the truth is that the changes remain incomplete until the stuff in RED below gets resolved.

All pages
  • All the subheads that are in purple only should be consistent with uppercase and lowercase letters for each word. Some are in sentence case and others capitalize each word. Actually, ALL subheads are in sentence case. The only things that are in title case are the two bullet-list titles on Page 3 of the PDF, right-hand side. Both are a subset of the subhead that tops that page. I do not advise that we make the titles there into sentence case, because they are merely "labels". 
 
Page 1
  • Doesn’t like the “mussy” haired woman – is there possibly another photo?? FOR ART.
 
Page 2
Okay
 
Page 3 Page 3 is actually the Intro page, which is labeled as Page 4 below. I believe the client intends the changes below to be on the fifth page of the brochure. 
  • 1st para, 2nd sent – add “clinical” in front of staff (all the clinical staff are female but the entire staff is not so should clarify what staff)
  • 3rd subhead – change “Huron, SD” to “Huron and the surrounding area” I made this change, but differently. On the flap/intro page (page 3) we already revised the subhead to this exact syntax. So, for this subhead on Page 5, I went with "Huron and surrounding communities." While we do want to repeat concepts, we don't want to repeat exact wording. 
 
Page 4 These revisions do not pertain to page 4 but, rather, to the intro/flap on Page 3.
  • Main header – change “safe” to “caring” I made this change, but "caring care" is a weirdness.
  • Main header – change “in Huron, SD” to “in Huron and the surrounding area”
  • 1st para, 2nd sent – worried this sentence might cause friction with other docs and do not need to discount other Huron providers. The WWC docs’ goal is to stop the referrals out of town for gyn. Can it be reworded to reflect this? Simply put, no, we cannot. The fact that WWC doctors are the only board-certified OB/GYNs in town is perhaps the single most important differentiator in an exercise that is all about differentiation. We do NOT recommend abandoning this primary marketing positioning point. (It is a centerpiece of this campaign, and has been since the get-go.) At the same time, we cannot express that our goal is to prevent outmigration. Instead, we need to give them reasons not to leave town. People leave Huron for quality OB/GYN care for one reason: they don't think it can be had in town. In fact, there is only ONE place in Huron where they can get the true specialty OB/GYN care (board-certified). 
  • 1st para, 3rd sent – change “the most innovative healthcare solutions” to “state-of-the-art and individualized healthcare solutions”
  • 2nd para, 1st sent – “reach far beyond reproductive health.” to “continue beyond the reproductive years.”
  • 2nd para, 2nd sent – add “clinical” in front of staff
  • 2nd para, 3rd sent – remove the word “truly”
  • 2nd para, 3rd sent – change “all” to “your”
  • 2nd para, 4th sent – would like the word “achieve” changed to something else  Changed, but "achieve" is a lot better than the new word. 
  • 2nd bullet – add “& delivery” to the end
  • 5th bullet – change “pelvic & postpartum pain” to “pregnancy discomforts & pelvic pain” Changed, but kept discomfort singular rather than making it plural.
  • 6th bullet – change “urinary incontinence” to “bladder leakage”
  • Would like to ensure this brochure bulleted list encompasses the bulleted list of services included in a recent ad. Please refer to the list from the ad at the bottom of this email. Do you the brochure list covers everything? This is a little confusing. The Ad lists are pertinent to specific topics, which is not the purpose of this top-level, introductory page. What ad are these lists from? I note that we have not created an ad for them, so the ad(s) they're referring to may be horrible. But for me, the bigger issue is that they want to shoehorn in some granular detail into a list that is purposely and necessarily not granular.  PLEASE NOTE: If they insist on going against our expertise on this, please just ask them to supply the list. If we're in "smile-and-type" mode for this, let's not add more labor expenditure. 
Page 5 This is actually page 6 of the PDF
  • 1st para, 4th sent - add “clinical” in front of staff
  • Footnote – remove the word “their”
 
Page 6 This is actually page 5 of the PDF
  • Subhead – change “long” to “full” This change is weird and ill-advised. GYN care will affect health and longevity. But GYN care will not make your life more "full." In fact, "full" is undefined, but in this headline, it would suggest that a woman's life will be busier because of compassionate GYN care. 
  • Subhead – do not capitalize “well-woman” This is not a subhead. It is a bullet-list's title. I recommend against sentence case for a 3-word non-sentence phrase. This is a label, not a subhead. 
  • 1st para, 1st sent – change “a healthy life.” to “your healthiest life.”
  • Well-woman care list, 2nd bullet - do not capitalize “well-woman”
  • Well-woman care list, 4th bullet – remove “prenatal visits” bullet
  • Gyn care list, 3rd bullet – add “, abnormal pap treatment” Unsure of what my revision is here! Am I adding "abnormal Pap treatment" to the 3rd bullet? Or am I adding a new third bullet?
  • Gyn care list, 5th bullet – change “urinary incontinence” to “bladder leakage” Change made. But "bladder leakage" is just one type of urinary incontinence. If they only treat that one type, it'd be (A) surprising and (B) undermining of their claims to innovative, individualized care. 
  • Gyn care list, 6th bullet – remove the first “&” and insert a comma instead “Hysteroscopy, D&C”
  • Gyn care list – add “Endometriosis treatment” either before or after “Endometrial ablation & surgery” Change made, but differently. I went with "Treatment for endometriosis".
 
Page 7 This goes with the other Page 7 stuff above.
  • 1st bullet - add “clinical” in front of staff
 
Page 8 
  • Make this bulleted list the same as page 4 This revision is tied to the Intro section's bullet-list revisions (on Page 3), which need to be resolved. The Ad lists below are self-created and so not part/parcel of our professional work. They're also too granular for the top-level bullets needed both on Page 3 and on this Back Cover. 

Bulleted lists from a previous ad:
 
Women’s Health Michelle, these lists are troubling. We are only just now getting these bullets fully after we've done all their marketing planning and development. The lists they developed previously for ads we didn't create and, therefore, are devoid of that expertise and effort. So, we're effectively being asked to undo good work in favor of bad. Also, it should be said, this client is killing me on labor time to make/explain changes and reasons not to make them. Are we at smile-n-type on this? If so, please let's ask them to provide the lists exactly as they want them. It could take several attempts (and lots of time) to get a list that doesn't follow our expertise but pleases their personal preferences. I recommend we do it without the labor waste. 
~ Wellness, Prevention & Cancer Screening
~ Bladder Leakage Management and Treatment
~ Menopause Management
~ Abnormal Pap Smear Management/Procedures
~ Pre-conception Counseling and Family Planning
~ Normal and High-Risk Pregnancy Care
~Fertility Optimization
~ Infertility
 
Gynecologic Procedures and Surgery
~ Vaginal. Laparoscopic and Abdominal Hysterectomy
~ Minimally Invasive Procedures and Surgeries
~ Procedures for Pelvic Pain, Endometriosis, Fibroids, Heavy or Painful Periods and Abnormal Bleeding
~ Endometrial Ablation (NOVASUREÒ)
~ Bladder Slings
~ Nexplanon Implant and IUD Placement

HERE'S THE PDF. But, again, the changes are incomplete!
 
Michelle Day, 💁🏼 at Healthcare Success
Style guidelines from client:

Ellipsis – We are leaning towards using spaces before and after the ellipsis. Since AP style says to add the spaces, even for a pause, we would like to be consistent so we have a guideline to follow for all of our marketing materials.
 
Em dash – please use an em dash but add spaces before and after for readability and to follow AP style.
 
Women’s Health – we understand your point of wanting to “make” it a proper noun, but will the consumer? Again, we want to try to be consistent across the board with all of our marketing materials and we would not capitalize it in other collateral.
 
Well-woman – Let’s follow the title case when the other words in a headline or subhead are being capitalized. Otherwise, only capitalize the word “Well” (not woman) if it starts a sentence or bullet point.
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Greg Ashbaugh completed this to-do.
Michelle Day, 💁🏼 at Healthcare Success
Thank you!