✔ Consolidated Client Feedback
Completed by Celeste E.
- Assigned to
-
Edith F.
- Due on
- Notes
-
Hi Tim,
You can start inputting the client feedback here. And you can keep adding onto it through next Monday.
Thank you!
I started some of the website review and have attached my notes.
I still need to assign review of the medical and cosmetic pages. [TT: to come]
I think the drop down for the services should be in alpha order. For example, cosmetic dermatology sub-menu starts with botox and bellafill then jumps to scare revision.
Also, Laser Treatments is missing.
There are some other bigger errors such as Sculptra has PDT text (pull from current LVD website) and Restylane has Radiesse text (pull from current IDI website).
Also, the Teledermatology page has links to other websites that have not been updated to next pt. Instead of links, should it just be the next pt scheduling widget by zip code?
Website Review
Wednesday 9-530
Did the client provide any more consolidated feedback today?
Thank you!
Thanks!
Link Update
Bill Pay (in navigation as well as the location pages)
Doctors and Hours update
https://illinoisderm.edoctorlink.com/
Bill pay should be going to this link: https://illinois.ema.md/ema/pay/quickpay
https://ididerm.wpengine.com/doctors/melanie-griem/
the beginning of her bio is cut off
https://ididerm.wpengine.com/locations/crown-point-office/
https://ididerm.wpengine.com/locations/michigan-city-office/
Hours:
https://ididerm.wpengine.com/locations/portage-office/
Emily Garriton-ADD
Melanie Haney ADD
Hours:
https://ididerm.wpengine.com/locations/calumet-city-office/
Dr Desai-ADD
https://ididerm.wpengine.com/locations/chicago-lakeview-office/
Eugene Mandrea-Remove
Hours:
https://ididerm.wpengine.com/locations/chicago-loop-office/
Hours:
Wednesday 9-5:30
https://ididerm.wpengine.com/locations/elk-grove-village-office/
Michael Greenberg-ADD
Hours:
https://ididerm.wpengine.com/locations/hinsdale-office/
Matt Harris-ADD
https://ididerm.wpengine.com/doctors/john-kalis/
Missing bio; can pull from existing site: https://www.illinoisderm.com/johnkalis
https://ididerm.wpengine.com/locations/hyde-park-office/
Steven Mandrea-ADD
Please add the conditions and procedures after adding the doctors. They should be included
Hours:
https://ididerm.wpengine.com/locations/la-grange-office/
https://ididerm.wpengine.com/locations/northbrook-office/
Sara Dickie - ADD
Jamie Landau - ADD
Monday 8-5
Tuesday 8:30-5
Wednesday 9-5
Thursday 8:30-5
Friday 9-12 (closed every 4th Friday)
https://ididerm.wpengine.com/locations/oak-park-office/
Melissa Lambert-ADD
Eugene Mandrea-Remove
https://ididerm.wpengine.com/locations/park-ridge-office/
Mandrea
Lopatka
Altman
Melissa Lambert -ADD
Hours:
https://ididerm.wpengine.com/locations/skokie-office/
Sara Dickie - ADD (after Croix)
Erin Melley (Add after Stokar)
Jamie Landau (Add after Melley)
Hours:
Monday-Fri 8-5
Copy Updates
Surgical Dermatology | Illinois Dermatology Institute (wpengine.com)
Miscellaneous
As far as the provider page, it should be in alphabetical order by provider type.
SERVICES DROP DOWN MENU
CC:
Do you know where I can find the right copy for the Restylane page? It's not correct on the main IDI site: https://www.illinoisderm.com/restylane
"Teledermatology page has links to other websites that have not been updated to Next Patient. Instead of links, can it be the Next Patient scheduling widget by zip code?"
That IDI nextpatient excel doc is somehow damaged. I think work hero can use like half of it, but I'm wondering if you have a clean copy somewhere?
When I try and open it, it also breaks on me, and I'm not sure that when it repairs itself it repairs all the way.
screenshot work hero sent me of what they can see:
Below is the code for the NextPatient ZipCode ask
<div id="nextpatient-widget"></div>
<script src="https://nextpatient.co/p/illinoisderm/provider-search.js" async></script>
Here is a doc for NextPatient that should be working:
https://docs.google.com/spreadsheets/d/1X_K0vcgwmUJv7lpVrFCGEFPryc7zuGkKiDbSKgtL9UE/edit?usp=sharing
any IDI site, WH cannot update. Edith or I would have to update except for the staging site that we are building.
where do you want us to add the code to? the main site? https://www.illinoisderm.com/
the answer is to use the information in the LakeviewDerm website -
however - there are three Restylane references in that site -
so I had to ask her -
we should know shortly.
FROM THE LAKEVIEW DERM SITE - Use the Restylane/Perlane page for the new IDI website Restylane page
IDI DOESN'T DO PERLANE
Please keep in mind that work hero is still fixing some of the items you listed above.
1. Bill pay link updated. I'm asking them to make sure it opens up in a new tab.
2. The bio of Melanie Griem is also cut off on the live site. What should we update it to? (just add her name at the beginning?) https://www.illinoisderm.com/melaniegriem
3. https://ididerm.wpengine.com/locations/michigan-city-office/ hours were updated
4. https://ididerm.wpengine.com/locations/portage-office/ this page was updated with hours and doctors
5. https://ididerm.wpengine.com/locations/calumet-city-office/ this page was updated with hours and doctors
6. https://ididerm.wpengine.com/locations/chicago-lakeview-office/ this page was updated with hours and doctors.
8. https://ididerm.wpengine.com/locations/elk-grove-village-office/ updated some hours, but not M or Thurs so they are fixing it. Added the one doc though
9. https://ididerm.wpengine.com/locations/hinsdale-office/ Matt Harris added
10. https://ididerm.wpengine.com/doctors/john-b-kalis/ bio added
11. https://ididerm.wpengine.com/locations/hyde-park-office/ added docs and fixed hours, but which conditions and procedures are we supposed to add? There's nothing on the live site location page.
12. https://ididerm.wpengine.com/locations/la-grange-office/ traci was added
13. https://ididerm.wpengine.com/locations/northbrook-office/ docs were added and hours were updated
14. https://ididerm.wpengine.com/locations/oak-park-office/ docs were added
15. https://ididerm.wpengine.com/locations/park-ridge-office/ docs and hours were updated
16. https://ididerm.wpengine.com/locations/skokie-office/ docs and hours were updated
17. I just made the decision and had work hero updated these to:
19. https://ididerm.wpengine.com/cosmetic-dermatology/sculptra/ copy was updated
20. https://ididerm.wpengine.com/teledermatology/ video added at bottom
21. I'm confused on the below copy request.
client requested:
Mohs Surgery | Illinois Dermatology Institute (wpengine.com)
I thought that we weren't doing Next Patient by zip code? But if we are, where should work hero implement that?
Code for the NextPatient ZipCode ask:
<div id="nextpatient-widget"></div>
<script src="https://nextpatient.co/p/illinoisderm/provider-search.js" async></script>
Did we figure out if there was a general next patient link that we were supposed to add instead of the two white boxes? (is that what the nextpatientt zip code thing is for?)
https://ididerm.wpengine.com/book-an-appointment/
Thank you!
2. It looks like the wrong bio is used for Melanie Griem on the current site. Her correct bio is below and image is attached.
11. I will clarify with the client
21. https://ididerm.wpengine.com/surgical-dermatology/the boxes are what need updating, great catch!
Zip Code Calendly Question
-For those two boxes (New Patients and Existing Patients), we got Michele to keep the boxes and have them still link to the 'Contact Us' Page. On the contact us page it should then have the zip code Calendly widget.
Let me know if you need any more clarification!
CC:
Thank you!!
Can you provide Melanie Griem's image? I didn't see it above.
https://ididerm.wpengine.com/locations/crown-point-office/
https://ididerm.wpengine.com/locations/chicago-loop-office/
https://ididerm.wpengine.com/locations/elk-grove-village-office/
Punch elevation page was moved under Services, Cosmetic Dermatology.
Work hero is still working on the other copy changes.
CC:
Regarding #11, I have the conditions and procedures below!
Conditions Treated:
Skin Cancer
Acne Vulgaris
Atopic Dermatitis/Eczema
Contact Dermatitis
Cysts
Rosacea
Seb Derm
Melasma/Skin Discoloration
BCC
Hyperhidrosis
Procedures performed:
CC:
Just a reminder we also need the quotes for the homepage section that has latin text now.
Thanks,
Barbara
CC
I'm hopeful that the majority of what Tim and I compiled together is the majority possible all edits needed
CC:
can you reach the home page link easily and send it to me? THANKS
Under "Patient Info", the option in the dropdown "Pay a Bill" it now opens in a new window.
Copy was updated on this page https://ididerm.wpengine.com/cosmetic-dermatology/restylane/
Her picture and bio were added https://ididerm.wpengine.com/doctors/melanie-griem/
https://ididerm.wpengine.com/contact-us/
There is the zip code widget on this page. Is this the right one? Work hero thinks the code you provided is already what's on the staging site.
https://ididerm.wpengine.com/locations/hyde-park-office/
They added the conditions and procedures to this page. Did you want each bullet point linked out to the individual pages? I had provided that to work hero, but they didn't do it yet.
https://ididerm.wpengine.com/doctors/
Work hero added the next patient links for the providers which is great, except below is one example of what it looks like.
Thank you!
CC:
I don't remember seeing this client concern earlier -
"Then only issue that is still bothering me is the book now option. I think it should be front and center, not just off to the side under contact us. Should it also be on every page? I click on acne, like what it has to say, shouldn't I be prompted to book? If I go to bellafill, I have the option to book an appt but to do that, I have to scroll through another page to get to the very bottom to book."
So this is major page layout concern - but I'm wondering if it is really like that - we designed pages that minimize the opportunity to respond? Isn't this really set up for Next Patient response?
(but it does provide a heads up on the Lakeview microsite - where each service has either Next Patient or a response number and maybe that's driving this thought.)
I'll have to find the beta site links to check -
OPTION A We can certainly add "Book An Appointment" in a bright colored button in the very top header to the right of Patient Portal that will take you to the contact us page. That would be on every page. We can easily do that now.
OPTION B Changes other than the header change I suggested above (i.e., touching every page possibly in a different way for each) that deviates from the approved designs will push us into January and those changes will be done in the retainer rather than the website project.
Happy to do option A or option B above. Let me know what the client wants to do.
Thanks,
Barbara
CC
I will discuss with client - will try to secure time with her tomorrow - thanks
https://ididerm.wpengine.com/doctors/
Should there only be the top widget, which is specific to the doctor? And the 2nd widget with the zip code option should be removed from the provider pages?
-Correct, please remove the zip code widget and leave the NextPatient code specific to the doctor on their individual pages
I'm not seeing widget codes for Eugene Mandrea, David Rosen, Luis Flores on the spreadsheet. Do you have those?
-I believe those doctors do not have a NextPatient portal and will need have to be a call to book situation. Will clarify with client.
Regarding the three missing bios, I will also follow up with the client!
CC:
https://ididerm.wpengine.com/locations/hyde-park-office/
They added the conditions and procedures to this page. Did you want each bullet point linked out to the individual pages? I had provided that to work hero, but they didn't do it yet.
-Will the other location pages also link out? If so, then let's follow that format
CC:
1. Steven and Janet do not need to be added to the site
2. Client is looking for a bio for Fields and will circle back
3. Eugene Mandrea, David Rosen, Luis Flores are no longer practicing and therefore can be removed! (we were never told this info until today)
CC:
What procedures are performed at the Hinsdale office?
https://ididerm.wpengine.com/locations/hinsdale-office/
I didn't see anything on the current site.
I asked work hero to complete the other changes, thanks!
Also appreciate you being on top of this!
CC:
I already warned the client that this feedback would push us back into a January launch. If you could let me know if my hunch is correct and a new launch date on the feedback below then I will relay it to the client. Michele is perfectly fine with a January launch, but just want to ensure James understands as well.
1. Move forward with Option A. (listed below) But instead of putting to the right of 'Patient Portal'; eliminate "Teledermatology" completely and put 'Book an Appointment" in its place.
OPTION A We can certainly add "Book An Appointment" in a bright-colored button in the very top header to the right of Patient Portal that will take you to the contact us page. That would be on every page. We can easily do that now.
2. https://ididerm.wpengine.com/locations/hinsdale-office/
Remove, 'botox', 'Fillers' and "laser treatments" from conditions treated and move to Procedures"
3. https://ididerm.wpengine.com/contact-us/
The client does not have an email for the form to go to and has asked us to eliminate the page altogether. From my understanding having a 'Contact Us' page is best practice correct?
4. Reviews
We have one quote now, client is searching for the additional.
"Thanks IDI for taking such good care of me for over a year! Your knowledge, efficiency, and kindness are much appreciated."
Mary Anne
5. https://ididerm.wpengine.com/book-an-appointment/
Client would like the "New Patient" and "Existing Patients" boxes moved to the top of the page, right underneath the header image if possible. That way users do not have to scroll all the way down to the page.
CC:
I do not recommend deleting the contact us page. It's fine if we leave the next patient form on https://ididerm.wpengine.com/contact-us/ and just remove to form to submit a message, however most contact us pages include an address and phone, so we should include a link to the locations page. So something like the following under the next patient form:
Looking for our locations and hours?
Should I have work hero make these changes?
1. https://ididerm.wpengine.com/locations/hinsdale-office/
Remove, 'botox', 'Fillers' and "laser treatments" from conditions treated and move to Procedures"
2. Remove Teledermatology page
3. I can ask if work hero can add the "Book An Appointment" button on the top, and if not, Brian/Edith can handle. What color do we want the button?
4. https://ididerm.wpengine.com/contact-us/ Remove the email form. (but keep the nextpatient widget)
5. https://ididerm.wpengine.com/book-an-appointment/
Thank you!
Tim and Gabby - what color would the client be ok adding to that button? We can make it the same blue as everything else, or we can add another stand-out color. (she says while the design team cringes in the corner - haha)
Designers choice - not letting the client pick colors : )
but it should not just blend into the background -
thanks.
Barbara, I agree with your suggestion regarding the contact us page and edits to the "Book an Appointment" page.
Celeste, I think you are good to move forward with those edits to WH.
Can you please add the "Book an Appointment" CTA button on the top header? Color #F2B000.
The button will then go to this page: https://ididerm.wpengine.com/book-an-appointment/
1. https://ididerm.wpengine.com/locations/hinsdale-office/
Remove, 'botox', 'Fillers' and "laser treatments" from conditions treated and move to Procedures"
2. Remove Teledermatology page
3. https://ididerm.wpengine.com/contact-us/ Remove the email form. (but keep the nextpatient widget)
4. https://ididerm.wpengine.com/book-an-appointment/
https://ididerm.wpengine.com/
I have added a CTA button to the header
https://ididerm.wpengine.com/locations/hinsdale-office/
removed the 3 services
I removed the Teledermatology page from the navigation
https://ididerm.wpengine.com/contact-us/
The email contact form has been removed
https://ididerm.wpengine.com/book-an-appointment/
I moved the the two white boxes and added the widget by copying the same code from the Contact Us page.
Do you know if there is a zip code only version for this widget (if that's what you meant by zip code nextpatient widget)? If so, can you send me a link (any client will be), I just need to look at how the script is included to render a zip code only widget.
Thank you.
CC:
A few things I saw when QC's.
https://ididerm.wpengine.com/locations/hinsdale-office/
Can you move 'botox', 'Fillers' and "laser treatments" to the procedures section?
https://ididerm.wpengine.com/
I am still seeing the "Teledermatology" on the header navigation
https://ididerm.wpengine.com/book-an-appointment/
Code for zip code:
<div id="nextpatient-widget"></div>
<script src="https://nextpatient.co/p/illinoisderm/provider-search.js" async></script>
CC:
So.. only remove it from next to "Patient Portal" and put it back in the dropdown? i.e. we are not taking out the page, just that we don't want it to be linked here?
Thanks.
My bad, completely missed the "move to procedures" part. They are added now.
https://ididerm.wpengine.com/locations/hinsdale-office/
For the zip code search, that is the code I am using, but it is also showing the other search fields, is that correct? I just wasn't sure when you said "zip code widget", if you meant that it should only has a single field for a zip code and not all the other fields.
Thanks!
CC:
The client was finally able to come back with the missing bio for Alyson Fields (Below)
Allyson Fields
CC:
Just to clarify, the Teledermatology link has been removed from the header section completely. I will handle its redirect in the 301 redirect task (to be completed).
I saw your note about the missing bio, so I added that in too.
https://ididerm.wpengine.com/doctors/allyson-fields/
Thanks.
I will try to chase him down
THANK YOU VERY MUCH EVERYONE!