✔ Research Implementation of Insurance Verification [DD] #InfoNeeded
Completed by Diana P.
- Assigned to
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Diana P.
- Due on
- Notes
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Scott
Steven
Late last year we had recommended to the client that they look at adding an Insurance Verification Button to the top of the Website/Landing Page to get a more seamless insurance verification process going.
https://alorecovery.com/verify-your-insurance/
I need to found out if
1. there is a way to implement this on the current website?
2. How long would this process take?
They also asked us a few questions as well. I think if you can answer the above first then that will help in determining the questions below. I am attaching the form they created as well.
· We’ve added “Medicaid” as an option under “Type of Plan” Can we create conditional logic in the form so that when Medicaid is selected, either the Group or Policy number is not required? (We’re checking into which one Medicaid does not have and we’ll get back to you on that. It will be either one or the other that we won’t want to require if Medicaid is selected. Do we have this ability?)· Can we create a “file upload” section where users can take a photo of the front and back of their card? This would be really useful if a user is filling out the form on their phone; they can click “file upload” and use their camera to snap pictures of the card. We’d want conditional logic so they wouldn’t have to fill out all the fields of the form that are already covered by providing images.
Michelle
Roya
If we do this for Rosecrance, we'll need to do the following:
This is what Ethan said.
Right now our forms from the website go to our “Footprints” ticketing system so that our Access dept. can track them. The forms are sent to Footprints via webhooks which I believe Matt Getzelman from Rosecrance IT and Scott Orchard worked on previously together.
We’d like these forms to come through in the same way, if possible, so that our Access dept. can handle them in the same way through their Footprints system. I know there are a lot of moving pieces with this project so I’m trying to loop in everyone who it may affect.
Would this be possible?
We could potentially forward the requested information, but what they provided in the word doc includes Protected Health Information (PHI) which requires a HIPAA compliant solution for processing on the website and processing in their system. If their software is HIPAA compliant, we could potentially submit the data to their service, and make sure no information is stored on the site.
We should discuss this further with the team, and Stewart, as he wants to make sure we're not open to HIPAA compliance violations. We also need to find out if their software is HIPAA compliant, I believe this is what they may be using:
https://docs.bmc.com/docs/productsupport/footprints
https://www.bmc.com/it-solutions/brands/numara-software.html#tab-61227e21-44cb-4513-af88-ab7addc69141
Another thing to consider, this may require a couple weeks to setup, test and QA properly.
Thanks for your feedback. So I think the first thing to do is double check that footprints system is HIPPA compliant I know they adhere to all HIPPA standards so I can't imagine it is not. That will help us determine next steps.
I am happy to regroup with Stewart when he is back, but lets try to get this as far a long as possible before looping him in.
The only thing I'm not sure we can do this way is file uploads. I'm not if we can directly send files to their system. A work around could be to potentially provide language explaining a way to securely send them a file.
The last thing to consider is this may require more back and forth between us and their team (meaning additional labor) to work out the details and/or formatting. What's nice about Hushmail, is it just takes the submitted form data. I know with Unbounce Webhook to Footprints communication, it required we map certain fields to specific values for the data to be processed by Footprints. I'm not sure how much additional work, if any, is involved.