Astera Cancer Care (formerly RCCA)

- Retainer - AM: Megan/Andrew

Revise Copy on Clinical Trials Page [CW]#Sentv2 to client

Assigned to
Leslie Hines, Healthcare Success Leslie H.
Due on
Notes
ESTIMATED HOURS TO COPY d1: 2.5

Hi Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg ,

RCCA has started their own clinical trials department, so we are going to revise their current clinical trials page.

Please see the attached creative brief. Also attached is the list of clinical trials.

Please let me know if you have any questions.

Thanks!

Roya Amiri, Healthcare Success Roya Tamila Kahng, Project Manager at Healthcare Success Tamila Chloe Ribotsky, Healthcare Success Chloe

Comments & Events

Leslie Hines, Healthcare Success
Crushed it, Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg

Sending to client! 
Leslie Hines, Healthcare Success
Hi Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg ,

Below is the feedback we got from the client. I want to caveat by saying that I dropped the ball here by not having Darlene and/or Stewart review for the best/correct clinical terminology. 

With that being said, do you want to try to make some of these edits first and then I'll pass it over to Darlene & Stewart? 

  • doesn't like the word "running", not sure what it means to run trials of "our own". "We didn't initiate or develop any of the trials, these are all industry generated."
  • CTA "sign up" isn't quite right for a clinical trial
  • "I would hope the text would endorse CJDIV sophistication and unique trials, some of which have only us as a community site, another only 4 sites in the US." - may need further elaboration on this from the client 
  • Talking about "the big city" for people living in New Jersey is "hokey"
In his opinion, the format is ok, but "the text needs to be completely re-written"

Thoughts? 
Leslie Hines rescheduled this to-do
Was
Now
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie :

There are four specific pieces of feedback, then the assertion that a complete rewrite is needed. Why is a complete rewrite needed? What doesn't he like? What is wrong/bad beyond the four things he specified? What direction can be provided so that the rewrite is on-target?

Basically, there's not enough here to inform a total rewrite, and I can't see why that would be needed. A list of what he wants to see would be much more helpful than just "make it totally different." Completely rewritten how? Why? In what way?

cc: Tamila Kahng, Project Manager at Healthcare Success Tamila , Roya Amiri, Healthcare Success Roya  
Leslie Hines, Healthcare Success
Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg , I do not have the answers to your questions. I provided you with all of the feedback I received from the client.

If you do not think you have enough information to do a "rewrite," then please make the edits that you can with the feedback the client provided.

Thanks! 
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie – I ventured a revise based on the specific points of feedback. It occurred to me that "completely rewritten" might have simply been the client's sum-up of the specific problems. I've addressed all of them, but this v1d1 is definitely not a complete rewrite. Take a look and let me know what you think. (Reassigning for your review.)
cc: Celeste Ethington, Healthcare Success Celeste , Tamila Kahng, Project Manager at Healthcare Success Tamila , Roya Amiri, Healthcare Success Roya  
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie : See above. We were both responding at the same time, but you beat me. I did what I could. Take a look and let's rap. 

-- G
Leslie Hines, Healthcare Success
Ha! how funny! Great minds think alike! 
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie : I just handled it here for ya, but please remember to reassign to me after providing feedback. I'd hate for work to sit orphaned! :-) 
Leslie Hines, Healthcare Success
Sent to darlene for review! 
Leslie Hines, Healthcare Success
okie dokie Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg ,

Here's Darlene's feedback (note: she's meeting with Melissa then heading out. We can call her in the car if you have questions)


  •  Title - I would try to bring in more active language and the idea that RCCA-CJ is "Pioneering Clinical Trials in Cancer" or "Behind Breakthrough Cancer Care through Clinical Trials" or "Advancing Cancer Care through Clinical Research". It helps to illustrate that they are not merely a study site, but actively driving research to discover new breakthroughs in cancer.
  •  I do like the description 
  •  "Volunteer" is not really language we use when discussing clinical trials. Perhaps the CTA could be "Learn more about our ongoing clinical trials and see if you qualify to participate." or "See if you qualify to participate in our clinical trials for access to breakthrough cancer treatments". Anyway, the point is you can't just volunteer. There are important inclusion and exclusion criteria that study participants have to meet, so we typically communicate terms like "qualify" or "eligible to participate" etc.
  • I'm sure RCCA would like to see language in here about them being on the "cutting edge of cancer care" or "dedicated to discovery of breakthrough treatments" etc. Also, since they are community-based, I did like how you tied it to having access to those options right here in your community-very important differentiator as these trials can be rigorous with follow ups, so the convenience aspect is equally important to the quality care they will receive.
  •  In the paragraph describing the clinical trial, these ideas are important:
    • new hope (which you have)
    • advancing research in key areas, and perhaps allude to types of studies they are recruiting for as that will draw more attention and engagement, driving inquiries to the CR team-NSCLC, Non Hodgkins Lymphoma, Breast, Ovarian, Prostate
    • your participation is helping to pave the way to discovering new approaches to treatment and life-extending options (we found that when you make it personal and help them understand how they are helping themselves, but also others like them-it's more meaningful) 
    •  accessibility to leading edge treatment close to home
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie : This is still assigned to you. Please, please, please remember that a response post isn't sufficient to get something into a person's work queue. This is your task until it is reassigned to me.

cc: Roya Amiri, Healthcare Success Roya , Tamila Kahng, Project Manager at Healthcare Success Tamila , Celeste Ethington, Healthcare Success Celeste  
Leslie Hines, Healthcare Success 👍
Leslie Hines, Healthcare Success
Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg  it was an oversight on my part. I understand that we need to reassign for any action items. 
Greg Ashbaugh, Sr. Copywriter at Healthcare Success Dig it! Thx!
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie : Noted, but please note that this was not on my assignments list, as it's still assigned to you.

cc: Roya Amiri, Healthcare Success Roya , Tamila Kahng, Project Manager at Healthcare Success Tamila  
Greg Ashbaugh, Sr. Copywriter at Healthcare Success
Leslie Hines, Healthcare Success Leslie :

Here is v1d4. I made most but not all of your changes. Here is why:
  • We don't want to italicize "only" in "we are the only community-based participant or just one of a small handful." We don't want to emphasize a notion that, immediately following, we purposely/necessarily soften.
  • I did not take out "bustling" (defined as "full of activity"). I totally disagree that it's cheesy or cliché, and I'm left wondering why you feel it is. Also it is the more operative word than "large" when describing metro cancer centers. The major problem with the big-city centers, besides often being distant, is that they are busy, crowded, bustling. We want prospects to think: "That's right; those places are too busy/crowded." I avoided "busy" because I thought it was less descriptive. I hadn't thought of it when writing, but "busy" actually, literally sounds "cheesy." 
Leslie Hines, Healthcare Success
Thanks, Greg Ashbaugh, Sr. Copywriter at Healthcare Success Greg

  • no qualms about that. Simply a suggestion to emphasize.
  • In my mind "bustling" came across as  more of "the hustle and bustle of the big city." It just seemed outdated and a little old-timey. If anything, maybe we swap it out for "hectic" or "crowded" or "busy"
Thanks! 
Leslie Hines, Healthcare Success
Leslie Hines completed this to-do.